At Suny Graphics, we take pride in delivering high-quality design, printing, and photography services. If you have any concerns about your order, please read our policy below.
1. Eligibility for Refunds & Returns
- As most of our services are custom and personalised, refunds and returns are only applicable in specific circumstances.
- Digital products and design services cannot be refunded once work has commenced.
- Physical products (e.g., prints, frames, business cards) may be eligible for a return or replacement if they arrive damaged or defective.
2. Non-Refundable Items & Services
The following are not eligible for refunds:
- Custom graphic design, logos, or branding work.
- Printed materials approved by the customer (errors in approved files are not our responsibility).
- Photo restoration, video transfers, and scanning services.
- Digital downloads and any electronically delivered products.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
- Contact us at suny@sunygraphics.co.uk within 48 hours of receiving your order.
- Provide a clear photo of the issue.
- We will assess the claim and offer a replacement or partial refund if applicable.
4. Cancellations
- Orders can only be cancelled before work has started.
- If an order is cancelled before production, a refund may be issued minus any processing or design fees.
- Once work has started, cancellations are not possible.
5. Refund Processing
- Approved refunds will be processed to your original payment method within 5-7 business days.
- We do not cover return shipping costs unless the issue is our fault.
6. Contact Us
If you have any questions about our Refunds & Returns Policy, reach out to us:
📧 Email: suny@sunygraphics.co.uk
📞 Phone: 01223344322
📍 Address: 3 Station Road, PE15 8LB, March, UK